Is the Customer Always Right?

Pleasing the aging in place customer

by Glen Davis The title of this article may, even without reading below this line, cause many to respond with “of course”. If that is what you are thinking, I am here to try and dissuade you of that position. One of the most difficult things …
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6 Tips for a Great Senior Business Reputation

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by Mark Hager What makes your senior services company different than your competition? Is it in how you provide your aging in place related services? Your excellent employees? Your value? What you think makes a top-notch service company may not be …
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Concierge Services for Aging in Place

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As a senior focused small business, you probably are on the lookout for new services you can provide; especially those that can be integrated into your current aging in place related offering. If you haven't already, you may want to consider one (or …
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5 Communication Techniques for Resistant Seniors

Viki Kind Age In Place Professionals

Successful relationships with senior clients can be made or broken by your approach to objections. Rather than start with pushing your agenda, carefully craft a strategy that builds a partnership with them. 1. Listen Spend time listening to what …
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What is Aging in Place?

What is aging in place?

Aging in place is a term used to describe the act of living in the residence of choice as you age while securing the necessary support & services in response to your changing personal needs. It sounds simple enough, but for the millions of people …
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First Annual Aging in Place Busines Survey is Complete

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The first annual Aging in Place Business Survey has come to a close. And, how exciting it was! We would like to thank everyone who contributed to gathering an incredible amount of useful information for small business people serve the needs of …
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